SOLO XT® & Satellite® Online Troubleshooting Guide
XT SCALE OR SATELLITE TRANSMITTER: CROSS TECHNOLOGY blends our
rugged and reliable hydraulic load cell with an easy to read digital
indicator or 4-20 mA transmitter. The SOLO XT digital display or SATELLITE
transmitter converts the hydraulic pressure signal from the load cell
to an electronic weight signal that is monitored on a digital display
and/or transmitted remotely.
SOLO XT Symptoms:
A problem with a Satellite Transmitter is normally due to either A) Improper
wiring or B) Improper computer
set up. Follow these instructions per the operation manual. If the
transmitter is still not operating, it may have been damaged from a lightning
strike or power surge and may need to be returned to the factory for evaluation.
SOLO XT Symptom: NO DISPLAY
Possible Cause: LOW BATTERY POWER
Solution: The SOLO XT uses two (2) alkaline C cell flashlight batteries
for either main power or back-up power depending on your specific XT model.
One set of alkaline batteries should last about a year when acting as
main power with the display set to automatically time-out after viewing.
Other configurations may shorten battery life.
To gain access to
battery compartment, unscrew bezel ring
and gently lift out board. Batteries are located behind board. Replace
with new alkaline batteries and re-secure bezel ring to ensure NEMA 4X
integrity. (link hypertext to: http://www.forceflow.com/media/XTBATLIFE.pdf)
SOLO XT Symptom: NO RESPONSE ON DISPLAY WHEN WEIGHT CHANGES
Possible Cause: QUICK CONNECTS NOT SECURE, OIL LEAK or WEAK BATTERIES
Solution: Verify optional quick connects are firmly connected.
Is load cell piston "flat"?
Piston should stick up/out about ¼"; above body of load cell.
If flat, is red oil visibly leaking from system?
If load cell is flat or oil is leaking, contact factory (800) 893-6723.
SOLO XT Symptom: UNABLE TO BACK OUT TARE WT. (unable
to adjust display to read actual NET WT.)
Solution: CONTACT FACTORY (800) 893-6723
SOLO XT Symptom: UNABLE TO "ZERO" SCALE
Possible Cause: Value other than "0" in tare register
Solution: Press TARE key, then using arrow keys, adjust tare
wt. to read "0". Press ENTER.
ZERO function should now work correctly.
SOLO XT Symptom: DISPLAY RAPIDLY FLUCTUATES (FLICKERING)
Possible Cause: DISPLAY RESOLUTION EXCEEDING SENSOR RESOLUTION
Solution: Adjust display dampening
and update frequency.
If your SOLO XT is
currently reading in 0.1 lb/kg increments, changing resolution to 1.0
lb/kg increments could also help stabilize display. To change resolution
press MENU key until display reads "RES", then press ENTER.
This alternates display between 1.0 lb/kg increments and 0.1 lb/kg increments.
SOLO XT Symptom: ERRATIC READINGS
Possible Cause: SCALE FRICTION or BINDING
Solution: For any scale to operate properly, plumbing or other
devices must not restrain the tank or platform. In order to eliminate
any friction or binding in the system, all tank supply
or feed connections must be flexible. If there is any friction or
binding in the tank connections, fluctuations in readings may happen due
to the load cell being restrained from moving up and down freely as temperature
and weight changes.